How well do your field operations perform?
Find out by downloading our free five-part guide
Your operational business may be about maintaining and repairing assets, it may be about resolving customer issues, or likely both. Without doubt, you will be looking to improve the performance of your assets or service to customers. You will be concerned that the right work is being done by your field-based workforce, that engineer productivity is maximised, that idle time and travel are reduced, and that cost and risk to the business are minimised. You may be aware of issues with your operations, be they related to performance, process non-compliance, behaviour or systems. Given the breadth of processes involved in getting an engineer to site and completing work, covering planning, asset and job management, customer management, scheduling and deployment, and job execution, there may be issues that are, so far, unknown.
Download our free five-part series, covering people, process, technology and planning to find out how checking the health of your field-based operations can:
- Identify opportunities to improve your performance
- Provide focus when remedying areas of concern
- Unlock business benefits from an improvement project
- Identify how and where technology can help
